Handmade Designer Gold & Silver Gemstone Jewellery

Tuesday 21 February, 2017
 

Shipping & Returns


Policy

All jewellery purchases included free giftwrapping and p&p. For all other category items we have a basic postage and packaging charge of 3.50 for the first item(s) up to 0.5kg with additional charges guided by weight categories as set out by the british post office. These charges can include giftwrapping in organza and ribbon upon request, biodegradable bubble wrap on all items and signed for delivery on all items if possible (and economically viable).


Fairness

We have tried to be as fair as possible so that customers only pay their own P&P charges according to the weight of their shopping. These charges take into consideration the gift boxes and wrapping plus best packaging materials to protect against damage during transit. All packages will need to be signed for.


Recycled/eco-friendly materials

We use eco-friendly card or natural wood jewellery boxes and forestry commission office paper, biodegradable bubble wrap, brown wrapping paper, and recycle/reuse our packaging boxes and envelopes. We are always searching for eco-friendly affordable materials so if you have any useful information about this it would be greatly appreciated!

Returns
If you are unhappy with your purchase you are entitled to send it back for a refund within 30 days of receipt date. Item must be sent back, undamaged, in it's entirety with gift box etc. We will deduct our postage charges and refund you the remainder. Please make sure your item is signed for upon it's return. We cannot refund in cases where the item never arrives. Please contact us in the first instance via email to refunds[~at~]rawrocks.com.
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